“Mother Goose Embroidery”,  “Us” and “We” shall, in the following Terms and Conditions,  all be considered to have the same meaning, in referring to the ownership of this Website.

By accessing and using this website, you are agreeing to follow and abide by the Terms set out below.

We may revise these terms and conditions at any time by updating this posting, therefore you should check here from time to time, to review the then current terms and conditions, because when you make a purchase here, you are actually entering into a a legal contract with us.

Whenever there may be any ammendment to the laws relating to “Distance Selling, and Consumers’ Rights” ,  then the law must take precedence over anything that  may be written here at that time.

If you do not wish to accept any of the terms and conditions set out, we can only advise that you should not continue to use this Website.

Ordering

We accept your orders based on the premise that we have the available stock in reserve to be able to complete it.  Should we not have sufficient stock, we will contact you to offer you a full refund, or alternatively, to agree a short delay in order to re-stock.  Re stocking is usually accomplished within 4 days, or 5 if a week-end falls within the restocking period.

Sizing
With many of our products such as T or Polo Shirts, etc, size is an important factor. As we are governed not only by the sizes made by individual manufacturers of such garments, but the fact that standards can also vary between manufacturers for any given size – such as small, medium, large etc etc, it is important that you order the correct size for the intended recipient. Should you not be sure what size you want, and rather than we send you something that will not fit, then if you have a similar garment that fits you well, then we encourage you to measure that garment both for length, and width across the shoulders/Chest, and let us know these measurements at the time of your order. We will then be happy to match the sizes and inform you of the closest we can find.

Colour

Please be aware that the precise colour of the product you receive may differ slightly from the colour as displayed by our website on your device’s screen. There are many factors that can influence an individual’s perception of colour, such as the relative colour calibration of different viewing devices, (monitors, tablets, portable phones etc) – the process of photographing and then reproduction of images, and not least, the perception of colour as seen by the eyes of different individuals.

Payment

The website currently uses the “Stripe Secure Payment Gateway” for purchases by Debit/Credit Cards, so we do NOT receive or store your card details.  The PayPal secure payment gateway can also be used if preferred.  PayPal is not only for those who already have a PayPal account, but also for those who don’t, as PayPal will also allow you to use your debit and credit cards to make payments directly from your card, without setting up an account with them. Follow the instructions which you find will near the foot of the PayPal log-in page, on how to pay directly with a card.

Website orders can only be processed by us, on receipt of a payment for them. All prices are quoted in Euros and include VAT where applicable.

Delivery
Orders can take up to week to dispatch during busy periods, such as Christmas, Easter, Father’s/Mother’s Day etc, although we do try, and (usually succeed ), in dispatching orders within three days of their receipt. Should you need an item for a specific date, please do let us know in sufficient time, so we can try to comply with your wishes. Our aim, as always, is to have happy customers.

Most of our products are dispatched using the National Postal Service, and we will send you an email with tracking details shortly after the item is lodged at the post-office.

We will dispatch such products ordered by you, to the address which you give for delivery when you make your order -(usually your “Billing Address”). However, should you like delivery of the products directly to a recipient other than yourself, or to an address different to your “Billing Address” -( say, as in the case of a gift for a friend etc) , then you may specify an alternative delivery address. To do this, check the box on the address details page to send to an alternative delivery address, and you will presented with the appropriate address form to allow you to do so.

Should delivery ultimately fail, because of incorrect details supplied to us, we cannot be held liable for any items, which have not been received. We will of course be responsible for any failures in delivery, if mistakes have been made by us.

Alternatively if your purchase subsequently be returned to us because of non-delivery, due to an error with the address you have supplied to us, or if you have not collected it it from your local delivery depot after a failed delivery attempt, then there may be a charge for posting it out again.

IMPORTANT : If you have not received your items, you must check with your local sorting office/delivery depot even if you have not received notification from your postman or delivery service that they are holding items for you.

We make every effort to deliver goods in good time, although, once we have notified you that your goods have been dispatched, we cannot guarantee delivery on any particular day or accept liability for deliveries made outside what may be considered a “normal” timescale for such deliveries.

In the event that we need to reproduce an item for you, because the original was not delivered due to a error on your part, (i.e. you did not collect the item after the delivery agent had unsuccessfully tried to deliver it to you,and you failed to follow up on this), then we must reserve the right to charge up to 100% of the sales price of the reproduced/replaced product plus postage.

We reserve the right to wait up to 21 days from the date of dispatch before replacing an undelivered item, This is because that is the time our Postal Service imposes on us, to allow them to investigate missing parcels.

Should you receive a package from us which has been damaged or opened in transit, we advise that you refuse to accept it, notifying the delivery agent concerned in writing at the time of the delivery, and asking them to return it to us.
Also, you should notify us as soon as possible after your refusal.
Should you accept a damaged package, and find that the item(s) contained therein are also damaged, we cannot be held responsible. We would also ask that  you forward to us a photograph of the parcel clearly showing the damage, as this would assist us with any claim we might have against the delivery service.

Cancellations
Where your order is for personalised goods, be aware that once we have started the production of your order, you forgo the right to cancel. As stated elsewhere,we aim to complete and dispatch your order within three days, so your time available to cancel will be short for this type of goods.

Returns and Refunds

If you are not completely satisfied with the goods, please let us know immediately, – get in touch with us either via the contact page or by telephone.

We strive to only supply good quality, both in terms of the basic goods, and the personalisation we carry out on them. Therefore, should you find that any article we have sent to you is defective in any manner, we will happily refund you all your costs, including that involved in returning the defective goods to us, or, alternatively, we will replace such goods according to your wishes.

Should your purchase consist of more than one item, them such replacement or refund guarantee will only apply to the defective item(s) in that order.

In the event you are returning an item, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods, as well as tracks them, as we cannot be held responsible for items damaged or lost in the post or elsewhere.

Distance Selling Regulations, and your rights to return the goods to us under them, do not apply in the following circumstances:

A) Any products that we have made, personalised or customised specifically for you, unless we have made a mistake in production.

B) If you have made a spelling mistake on your order and it has been subsequently made up to include your spelling error.
Such errors includes any accents or punctuation marks you have missed, or specified incorrectly.

C) You have approved a design proof that we have sent to you before production, but such proof is later found to contain a mistake – regardless of who made the mistake – us or you.
Therefore please carefully scrutinise any proofs we send to you before approving them. Proofs, if incorrect,we can rectify, finished items we can not.

Due to the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have simply changed your mind or have ordered an incorrect size.

These Terms and Conditions do not affect your statutory rights.